This post comes from an article by Lolly Daskal by the same title:
Words have the power to build people up, hold people back, and break people down. The words you speak as a leader are especially influential, with the ability to empower or disempower others.
Of all the words you can say, five are especially meaningful in terms of influence:
How can I help you?
With those five words you communicate some important principles. Offering to help positions you as a servant leader, and asking how you can help shows respect and gives the other person ownership of their own future. The simple question “How can I help?” is at the core of the most influential things leaders do: READ MORE