Before You Respond . . .

The normal thing to do when attacked is to respond in kind, or run away. If someone yells at you, the natural inclination is to raise your own voice in response. If someone strikes you, the natural inclination is to strike them back. If someone sends you a critical email, the natural inclination is to send back an equally critical email. These are all natural reactions and in almost every case, these are the WRONG reactions. Responding in kind to these kinds of stimuli displays poor emotional intelligence and weak leadership skills.

For more on this check out the short video below: